Betjilibd Privacy Policy — Your Information Is Fully Secure

1Introduction

Betjilibd ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the betjilibd.app website and mobile platform.

This policy applies to your entire relationship with betjilibd — including registration, transactions, gaming, support, and all other interactions. By using the betjilibd platform, you agree to this Privacy Policy.

We adhere to international data protection standards and comply with applicable laws in Bangladesh. If this policy is updated, we will notify you by email.

2What Information We Collect

Betjilibd collects two types of information — what you provide directly, and data generated automatically through your use of the platform.

Information You Provide (Directly):

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number, and current residential address.
• Identity Documents: A copy of your NID, passport, or driving licence (for KYC verification).
• Payment Information: bKash/Nagad number, bank account details (for transaction processing).
• Support Contact: Content of chat messages, emails, or phone calls.

Automatically Collected Information:

• Practical Information: Login times, game history, and betting patterns.
• Device Information: IP address, browser type, operating system.
• Cookie Data: Session cookies, preference cookies (see the Cookie section for details).
• Transaction History: Complete records of deposits, withdrawals, and bonuses.

3How Your Data Is Used

Betjilibd uses your data for specific, defined purposes only. We never sell data to advertisers or use it for irrelevant marketing.

Primary Purpose of Use:

• Account Management: Registration, login, password reset, and settings changes.
• Transaction Processing: Processing deposits, handling withdrawals, and applying bonuses.
• Identity Verification (KYC): Preventing money laundering and ensuring legal compliance.
• Customer Support: Resolving your questions and issues.
• Security: Detecting fraud and preventing multiple accounts.
• Legal Compliance: Sharing data with regulatory bodies upon request.
• Platform Improvement: User experience analysis (anonymized data).
• Relevant Communications: Important updates and offers tailored to your preferences (opt-out available).

4How Long We Retain Your Data

Betjilibd does not retain your data beyond what is necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations.

Retention Policy:

• Active Account: All data is retained for as long as your account remains active.
• After Account Closure: Personal data is deleted within 30 days of a request (unless retention is required by law).
• Financial Records: Retention for 7 years is mandatory under Bangladesh financial regulations.
• KYC Documents: 5 years, in accordance with AML (Anti-Money Laundering) regulations.
• Log Files: Security logs are retained for 90 days and then automatically deleted.

If you'd like your data deleted sooner, email us at [email protected]. betjilibd will promptly remove any data we are not legally required to retain.

5Sharing Data with Third Parties

Betjilibd never sells or rents your personal information. However, data may be shared in specific circumstances where it is necessary to deliver our services.

When Your Data May Be Shared:

• Payment Provider: Information required to process transactions through payment gateways such as bKash and Nagad.
• Game Provider: Minimal data shared with Evolution Gaming and Pragmatic Play for game operation.
• Legal Authority: As required by a court order or regulatory authority.
• Anti-Money Laundering Authority: Information on suspicious transactions, as required by legal obligations.
• IT Security Partner: To ensure platform security — limited and bound by contract.

6Cookie Policy

Betjilibd uses cookies and similar tracking technologies to improve platform performance and personalize your experience.

Cookie Type:

Cookie Management:

You can manage your Cookie preferences at any time via your browser's Settings > Privacy > Cookie Management. In Chrome: Settings → Privacy and Security → Cookies. Please note that disabling essential Cookies may affect certain features on betjilibd.

7Data Security Measures

Betjilibd applies industry-leading security measures to protect your data. Our security team operates 24/7.

Technical Safeguards:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit AES encryption.
• Database Encryption: Sensitive data in storage is kept in encrypted form.
• Two-Factor Authentication (2FA): Additional verification when accessing your account.
• Firewall: An advanced Web Application Firewall guards against DDoS attacks and SQL Injection.
• Regular Penetration Testing: Independent security experts regularly test betjilibd for vulnerabilities.

Organizational Security:

• Only authorised personnel are permitted to access your data.
• All staff are trained on data protection practices.
• Data access is logged and reviewed on a regular basis.

8Your Rights

Betjilibd believes you should have full control over your own data. All of your rights are outlined below.

To exercise any of these rights, email us at [email protected]. betjilibd typically responds within 30 days.

9Minor Protection

Betjilibd is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the point of registration.
• Age is re-verified during the KYC process.
• Any account found to belong to a minor will be suspended immediately.
• If a parent or guardian suspects their child is using betjilibd, please contact us immediately at [email protected].

10International Data Transfers

Betjilibd's servers and data centers operate internationally, which means your data may be stored and processed outside of Bangladesh.

Betjilibd ensures that all data transfers are carried out with adequate safeguards, using Standard Contractual Clauses and other internationally recognised protection mechanisms.

11Policy Updates

Betjilibd may update this Privacy Policy when necessary. For significant changes:

• A notification of the change will be sent to your registered email address.
• A notice will be displayed via a banner on the website.
• The date of any update will be clearly displayed at the top of this page.

Continued use of betjilibd following any changes will be considered acceptance of the updated policy.

12Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please reach out to betjilibd's data protection team:

• Email: [email protected] (Subject: Privacy Policy)
• Live Chat: Chat icon in the bottom-right corner of the website.
• Response Time: Within 30 days (typically 7 business days).

Betjilibd takes your privacy concerns seriously. We will investigate every complaint and take appropriate action.